[Solved] Issue with creating new Domains

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[Solved] Issue with creating new Domains

Henrik Hellström
This post was updated on .
Hey, guys!

Noticed there hasn't been any activity here for a while, but I'm crossing my fingers I get lucky and someone can help me out here.

Background: I'm making my first set-up of a WiKID server and have succesfully created a localhost certificate. The issue arises when I try to create my first domain. I go to the "Add a new domain" page and type in three pieces of information "Domain Name", "Device Domain Name" and "Server Code"="192168001171". When I press the "Create" button I get rerouted to a page titled "Edit Domain" that is completely blank. If I go check my domains, no domain was created.

Error log:
I thought maybe the domain was created, but it didn't show on the page so I tried connecting my iPhone and checked the server log. I got the following message:
com.wikidsystems.server.DeviceTransactionExec - Could not find configuration for domain 192168001171 on this server.

So it seems that there is no domain configured.
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Re: Issue with creating new Domains

Nick Owen
Administrator
What version are you using? 

On Feb 22, 2018 11:20 AM, "Henrik Hellström [via WiKID Strong Authentication Forums]" <[hidden email]> wrote:
Hey, guys!

Noticed there hasn't been any activity here for a while, but I'm crossing my fingers I get lucky and someone can help me out here.

Background: I'm making my first set-up of a WiKID server and have succesfully created a localhost certificate. The issue arises when I try to create my first domain. I go to the "Add a new domain" page and type in three pieces of information "Domain Name", "Device Domain Name" and "Server Code"="192168001171". When I press the "Create" button I get rerouted to a page titled "Edit Domain" that is completely blank. If I go check my domains, no domain was created.

Error log:
I thought maybe the domain was created, but it didn't show on the page so I tried connecting my iPhone and checked the server log. I got the following message:
com.wikidsystems.server.DeviceTransactionExec - Could not find configuration for domain 192168001171 on this server.

So it seems that there is no domain configured.


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Re: Issue with creating new Domains

Henrik Hellström
Thanks for the quick reply!

I'm using the latest release available here: https://www.wikidsystems.com/downloads/wikid-strong-authentication-system-enterprise/

Running on a ubuntu server on a virtual machine.
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Re: Issue with creating new Domains

Nick Owen
Administrator
What version of Java did you install?  If Oracle, did you install the security files?

On Feb 22, 2018 11:28 AM, "Henrik Hellström [via WiKID Strong Authentication Forums]" <[hidden email]> wrote:
Thanks for the quick reply!

I'm using the latest release available here: https://www.wikidsystems.com/downloads/wikid-strong-authentication-system-enterprise/

Running on a ubuntu server on a virtual machine.


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Re: Issue with creating new Domains

Henrik Hellström
It's the default version that comes with the OS: openjdk 1.8.0_151.
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Re: Issue with creating new Domains

Nick Owen
Administrator
Hmm. What version of postgresql?

On Feb 22, 2018 11:40 AM, "Henrik Hellström [via WiKID Strong Authentication Forums]" <[hidden email]> wrote:
It's the default version that comes with the OS: openjdk 1.8.0_151.


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Re: Issue with creating new Domains

Henrik Hellström
psql --version gives me 9.5.11
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Re: Issue with creating new Domains

Henrik Hellström
Made a short video to illustrate in case my explanation is not clear enough: https://www.youtube.com/watch?v=ozBTLnF72Xs
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Re: Issue with creating new Domains

Nick Owen
Administrator
Are there any errors in the WiKIDAdmin logs?

On Thu, Feb 22, 2018 at 12:07 PM, Henrik Hellström [via WiKID Strong
Authentication Forums] <[hidden email]> wrote:

> Made a short video to illustrate in case my explanation is not clear enough:
> https://www.youtube.com/watch?v=ozBTLnF72Xs
>
> ________________________________
> If you reply to this email, your message will be added to the discussion
> below:
> http://wikid-strong-authentication-forums.1491522.n2.nabble.com/Issue-with-creating-new-Domains-tp7575447p7575454.html
> To start a new topic under Support, email
> [hidden email]
> To unsubscribe from WiKID Strong Authentication Forums, click here.
> NAML



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Re: Issue with creating new Domains

Henrik Hellström
There are 2 different error messages:
1. The one mentioned in the original post that happens when I try to connect using my iPhone.
2. One that is repeated once every second, it says:
"Error while handling expired codes: ERROR: column d.use_ad does not exist Hint: Perhaps you meant to reference the column "d.use_saml". Position: 38"
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Re: Issue with creating new Domains

Nick Owen
Administrator
Hmm, that's odd.

Can you delete /opt/WiKID/conf/database/migrations/cumulative.sql.done

And restart?


On Feb 23, 2018 5:28 AM, "Henrik Hellström [via WiKID Strong Authentication Forums]" <[hidden email]> wrote:
There are 2 different error messages:
1. The one mentioned in the original post that happens when I try to connect using my iPhone.
2. One that is repeated once every second, it says:
"Error while handling expired codes: ERROR: column d.use_ad does not exist Hint: Perhaps you meant to reference the column "d.use_saml". Position: 38"


If you reply to this email, your message will be added to the discussion below:
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NAML

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Re: Issue with creating new Domains

Henrik Hellström
That solved the issue! Thanks a ton for the help.

Just out of curiosity, do you have any idea of what caused this? I even tried a completely fresh install but still had the same issue.
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Re: Issue with creating new Domains

Nick Owen
Administrator
I'm not sure. It appears that the database schema didn't completely install.

On Feb 23, 2018 9:45 AM, "Henrik Hellström [via WiKID Strong Authentication Forums]" <[hidden email]> wrote:
That solved the issue! Thanks a ton for the help.

Just out of curiosity, do you have any idea of what caused this? I even tried a completely fresh install but still had the same issue.


If you reply to this email, your message will be added to the discussion below:
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To start a new topic under Support, email [hidden email]
To unsubscribe from WiKID Strong Authentication Forums, click here.
NAML